www.furnitureAtoZ.com is a premier marketer of home furnishings and décor. Our company was formed in 2005 with the aspiration of offering the highest quality furniture with the most suitable, diligent and responsive service. In the years that we have been in operation, www.furnitureAtoZ.com became the leading internet site for researching and shopping for superiority brand-name furniture.

We are devoted to bringing you the hottest and finest in home furnishings and, of course, our exclusive, hand selected, finely crafted imports.

Our company offers a vast collection of top-quality household furnishing and extraordinary savings. When you purchase furniture directly from our online store, we assure 100% satisfaction. Our purpose is to sustain the highest standards of quality, service, and customer satisfaction in the furniture industry.

What We Stand For

We confidently believe in maintaining outstanding customer service and present only top-quality products. By integrating great items with expedient service, we aspire to make your shopping experience easy and enjoyable. We do everything we can to handle any of your requests or issues as soon as possible to make your life a little easier and less bothersome. We want to make every aspect of your order just right and error-free for 100% customer satisfaction. Should your order hit an obstacle, we guarantee that you will be served with highest courtesy and respect and your order will be given prompt around-the clock attention. We value and appreciate our clients and strongly believe that they merit the best we can offer.

We are certain that we offer the highest quality furniture, accessories and home décor available. We cautiously select our vendors based on their reputation, quality, assortment and reliability. We buy and import directly from our manufacturers, making it easy for you to buy quality furnishings at dramatic savings. Our reputation, knowledge and industry insight allow us to negotiate the lowest possible prices and we do it with one goal in mind – to pass savings on to our clients which in turn allows us to offer our most popular item - our lowest price pledge. Here is how it works: if you find our items for a lower price at one of our competitors, we will match their price. This way we can double your benefits by providing you with equal savings and better and more attentive service.

Service

We view every customer as a customer for life and continuously reinforce this approach with our employees to assure the complete satisfaction of every customer. We work around the clock to update our site with the newest product lines, helpful new features and reliable content. From browsing our user-friendly and easy-to-use website to delivery of your new purchase to your door: we exploit the latest in e-commerce to assure your satisfaction and more. And, with our staff fully committed to your order we will get you your purchase as fast.

If you have a suggestion you would like to share with us, please write to us. Your say is always welcome, whether it is flattering or not. Customer feedback is very important to us since it allows us to better serve our customers.

Cancellation Policy

All our products are custom ordered for our valuable customers.
As soon as the order is placed, we initiate the sequence of events which ultimately results in you receiving product of your choice. Since all our products are custom ordered, at the very beginning at this sequence www.furnitureAtoZ.com and its respective customer become financially obligated to purchase and pay for the ordered product. We at www.furnitureAtoZ.com try to remain the most customer friendly furniture website on the internet and will attempt to aid you in cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but, unfortunately even we are not able to cancel any orders which have been already prepared for shipment or actually shipped by the manufacturer. Please, note that even if the tracking number is not available to us or you at the time you request cancellation of your order, it might actually be already too late. We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not.

Return Policy

If the order has arrived but you do not want to accept it for any reason you have 30 days to declare it. Please call us at (212) 444 - 8993 immediately and we will arrange the pick up. No orders will be accepted back without prior authorization by www.furnitureAtoZ.com . The refund for your order in the full amount of your order less all delivery charges and a 25% restocking fee to accept the return of the item by the manufacturer will be processed to you after the item is received back by the warehouse.

Infrequently some items are sold and advertised as "Free delivery" items as part of a promotion, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, email with all the costs involved will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be returned under any circumstances.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at (212) 444 - 8993

Damaged Items

www.furnitureAtoZ.com only contracts professional delivery and trucking companies are contracted to deliver the order, unfortunately, accidents damaging your ordered items may occur. While this happens hardly ever, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs at (212) 444 - 8993 and e-mail the photographs of damages to us on the same day of delivery. If the damages are not promptly and fully noted and reported, we might not be able to assist customer with later claims. We reserve the right to repair furniture in customer\'s home or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process. Please note that warranties are provided through the manufacturer and not A 2 Z Furniture. Please note that manufacturer warranties are considered void if the installation service is not purchased.

By ordering over the phone or online, you agree to all of our policies stated.

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